1
Intake checklist
A fast way to capture device type, symptoms, and urgency before the repair queue starts.
Tools
Small utilities that save time.
The serial decoder is the centerpiece, but the broader idea is the same: reduce manual work, make decisions easier, and keep the support workflow tidy.
Serial number decoder
Quick decode with mock logic
This panel is interactive and data-driven. It turns a serial or asset tag into a likely family, route, and risk profile using deterministic mock logic.
Other tools
Additional support shortcuts
2
Recovery triage
Helps decide whether a failed device should be imaged, repaired, or isolated first.
3
Buy-back estimator
A simple structure for grading used devices and turning them into a quoteable list.